Tenants FAQs

TENANTS FAQs

Yes we do, on application we will check your references with your employer and current/previous landlords/agencies. We will also do a credit check.

Yes, the deposit is equal to one month’s rent.
Once you are out of your initial grace period contract all you need to do is give us one calendar month’s notice. We will advertise your room/house and give you a minimum of 24-hours notice that someone is coming to view your room/house.
We normally ask for a minimum of six months, which then rolls month-by-month after your initial fixed term. If you have a short contract term at work we can arrange for a shorter contract length to suit
All of them. That’s gas, electricity, water, council tax, broadband and TV licence.
Rent is paid via a standing order, set up to reach our account on the 1st of every month.
Contact us on +44 (0) 20 4388 5274 to arrange a viewing.  Please be aware we must give our current tenants 24-hours notice, so don’t expect a viewing the same day that you ring up.​
Yes. We only put in the biggest fibre optic broadband packages available in our properties as we know how important Internet access is to everyone.

Of course. But no more than two nights per week unless previously agreed with us. And it’s always polite to mention it in advance to your other house-mates – how would you feel bumping into a stranger in the middle of the night

Some have drives for multiple cars; most you can park on the street and the odd one may have restricted parking hours. Our advertisement for each property will give details.

Yes, if you find someone to rent one of our rooms, once they have passed all the usual checks and moved in we will pay you £25, even if you are no longer one of our tenants.

No, but all of our properties are non-smoking inside, which includes hanging out of the window. You can of course smoke in the garden with the backdoor closed behind you… and you must clear your cigarette butts up!

You will have one double (or single) bed frame and mattress, a mattress protector, a chest of drawers, a wardrobe (or tallboy) and a bedside table. Some rooms also have a desk and chair. All rooms have curtains and a lock.

All properties have the basic equipment: plates, bowls, cutlery, sharp knives, chopping boards, pots and pans, mugs and glasses. However if you’re thinking of competing in the next series of The Great British Bake Off you may want to add to the collection…

All properties have one washing machine and fridge.

In this situation we try to help as much as possible. We will advertise the room for the day after you vacate and try to get someone to take over from you as soon as possible. You will of course be liable for rent until the day that someone takes over, or the end date of your contract, whichever is soonest.

We do. But we depend on your cooperation on this. Please tell us as soon as you think there is an issue with anything in the house, no matter how big or small and we will organise the repairs. If it is a structural problem or general wear and tear the landlord will pay for it, but if someone has broken something – by accident or not – they will have to pay for it. We are always very fair and will listen to everyone’s explanation first.
Yes, all houses are fitted with large (normally flat-screen) televisions with freeview boxes in the lounge/communal area.

No, I’m afraid this isn’t allowed. You need to be in full-time employment or be a mature/postgraduate student. We will ask for confirmation from your employer or university.